Frequently asked questions

Practitioners and managers across seven UK sectors: Children's Services, Adult Social Care, Health, Youth Justice, Witness Intermediary, HR & Employment, and Legal Advocacy. International children's packs are available for CA, AU, US, and IE as early-access pilots.

Roles are filtered by the sector you open. Children's includes Social Worker, DSL, IRO, Early Help, Family Support, Registered Manager (Children's Home), SSW, ISW, and SENCO. Other sectors include Adult Social Worker, Health Visitor, CAMHS, YOT Worker, Police CPO, Registered Intermediary, Line Manager / HRBP / ER, and Legal Advocacy roles (Barrister, Solicitor Advocate, Pupil Barrister, CPS Advocate, LA Family Advocate, Duty Solicitor). Pick your role on first visit — Card A on the deck reflects that choice. Short decision help: Which role should I choose?

On production (app.kallossim.com) open Sign in. Use Continue with Google, or email and password. The same Google address as an existing password account opens that account — you do not get a duplicate. Pilot invites must be accepted with the invited email.

A Vercel git preview (*.vercel.app, except the production alias below) signs you in automatically as QA Guest and does not use Google. Production — and the Vercel production alias dialogtrainer-en.vercel.app — reject QA Guest. You need a real account there. More: preview or production.

The live app is https://app.kallossim.com. The marketing hub is https://kallossim.com. A true git preview looks like https://dialogtrainer-en-git-<branch>-….vercel.app plus a path such as /uk/children/app.

https://dialogtrainer-en.vercel.app looks like a preview but is production — the same deploy as app.kallossim.com. QA Guest is off there. If the address bar shows either of those hosts, sign in with Google or email; do not expect the preview guest account.

If you opened a git preview, stay on that host. In-app Guide and Back to app use relative links so they stay on the same deployment. Public “Open app” buttons and some demo links on the marketing site go to production https://app.kallossim.com — that is expected on kallossim.com, not on a preview.

If a link jumps you from preview to production, use the browser Back button or paste your preview URL again. Production will ask you to sign in with Google or email. QA Guest does not work there. Handbook: How to use — Sign in.

Typical path: the privacy notice (Understood — let's go) → Continue as your role → Start conversation. Tick Choose a situation for a theme, or More options for the card deck. The audience question is no longer the default door.

The AI disclosure before a conversation is separate — it appears every session, not only the first time. On a preview URL, add ?first_visit=1 if you need the first-run screens again. Handbook: How to use — Quick start. More: audience gate vs AI disclosure.

If you were invited to Internal TestFlight, install Apple’s TestFlight app, open the invite (same Apple ID), tap Install, then sign in with the same email and password as the website. This is not an App Store listing. Internal TestFlight currently installs KallosSim (Capacitor) com.kallossim.app.

KallosSim Native com.kallossim.app.native is a Phase 1 sibling — it may be installed separately until it shares the TestFlight listing. Native is Sign in, Start conversation, and text chat — not the card deck, voice, debrief, Google sign-in, or other sectors. Tell them apart by the name under the icon; both source icons use the same brand mark.

There is currently no in-app Help (no ? / Hjelp) on iOS Native. Open How to use and this FAQ in Safari or Chrome. If TestFlight shows Missing Compliance, No Builds Available, or you used a different Apple ID, see /ios. Handbook: How to use — iPhone.

Click ? in the app header to enter help mode. A banner appears: “Click any button or panel to learn what it does.” Clicks on labelled controls (Quick start / Custom, navigation, and others) show a short explanation instead of running the action — they are not broken.

Press Esc (or Esc · Exit, or ? again) to leave help mode. Then Generate and Custom work as normal. If Generate looks faded, pick a Quick start theme first. The in-app How to use button starts the step-by-step guide. Full handbook: How to use. On iPhone Native there is no ? button — use iPhone TestFlight.

Yes. Return to services and open any of the seven sector entry points. Same login and subscription; progression history is shared. Each sector loads its own role picker and framework.

No. Knowledge depth is graded on purpose. Children's Services is founding depth; HR has a dedicated ACAS-oriented pack; Adult, Health, Youth Justice, and Witness are live early access; Legal Advocacy is content-ready formative practice. Platform qualities (AI, RAG, reflection, GDPR) apply everywhere — citation strength follows the pack. Full table: platform qualities.

No. Any supported county is selectable for localised rehearsal (county name, state process stages, practice archetype). Curated knowledge depth is federal + state (deepest in California) plus county overlays only where official policy has been reviewed — not a unique manual for all 3,234 counties. Selectable ≠ knowledge depth →

Two different things: founding member price (£9/month locked while subscribed) is a commercial rate. Founding knowledge depth means the Children's Services corpus is the deepest curated UK pack. Paying the founding price does not make every sector Children's-deep. Glossary →

Open the sector closest to your day-to-day work, then pick the role you actually hold or are training for. The picker shows only that sector's roles — that is intentional.

A short map: Social Worker (Children's) is local-authority statutory work (Family Help, s.17, s.47 as CSC decides). DSL and SENCO are education (school or college) roles — they refer, they do not start s.47. A SENCO scenario labelled assessment means EHC / school SEND assessment, not a Child and Family Assessment (CFA). Early Help / Family Support leads Family Help and plan delivery. Adult Social Worker is Care Act / MCA, not the Children Act. Registered Intermediary is MoJ criminal justice, not a safeguarding referral role.

If you are only exploring, choose Just trying it out and Try now, or pick the role you want to rehearse and use Change role later. Handbook: How to use — your role.

Default home is Start conversation after you pick a role. Tick Choose a situation for a few sector themes, or More options for Lab.

In Lab, the tiny chip toggles two setup paths. Both still use AI to write a fresh case — there is no offline library.

Quick start shows a few ready-made themes for this sector. Custom opens the full A–J card deck so you can lock and shuffle every parameter.

Adult themes are Care Act cases, not children's anxiety themes. More: How to use — Quick start · Adult vs Children's themes.

No — two different first-run confusions.

How are you using this today? is the audience gate. It is not the default door (use ?express=0 to see it). I'm a student and Just trying it out see Try now. I work in the services continues to the role picker and Quick start. Default home is role then Start conversation.

The AI disclosure is shown at the start of every practice conversation — not only the first time — because the persona is generated. That is intentional (EU AI Act Art. 50 / UK transparency). It is not a competence test and not the audience gate. Handbook: first visit.

This answer follows the in-repo children's knowledge pack (Working Together 2026 / FFP / Children Act 1989). It is not a new statutory claim.

Family Help is that pack's name for the WT 2026 / Families First Partnership pathway for targeted early help and much s.17 child-in-need work, so families are not handed between services as often. Legal distinctions remain: s.17 is still the Children in Need duty; s.47 is still the child-protection enquiry. A case can go straight to s.47.

CAF (Common Assessment Framework) is not the 2026 national label in this pack — use Family Help assessment/plan and Team Around the Family. That is product doctrine, not a claim that every local authority has retired the letters CAF.

CFA (Child and Family Assessment) is the name this pack uses for the statutory assessment under Children Act 1989 s.17 (Assessment Triangle; the pack records a 45 working-day clock). The Act names the duty (s.17), not “CFA”. CFA is still s.17 work — not a replacement for s.47. “s.17 alias” is only a short product label for that mapping.

A SENCO scenario labelled assessment means EHC / school SEND assessment (education SEND / EHC processes in school or college) — not a CFA. The SENCO does not own a CFA.

CAF is also not CAFCASS (the court advisory service). Glossary: Family Help pathway · Section 17 · Section 47 · SENCO.

In this product the DSL is an education role — school or college — under KCSIE 2026 (from 1 September 2026). The pack says: receive and record concerns from school staff; decide whether the school should offer early help or refer to children's social care; share information when necessary and proportionate; follow up and challenge a weak or missing response. A DSL cannot start a section 47 enquiry. CSC decides s.17 vs s.47.

Intended rehearsal after a school concern is the school/college setting (pupil, staff, attendance, refer-or-not) — not a “first DSL home visit after a concern”. That is product framing, not a statutory claim that DSLs never visit homes in real life. On current main, Generate may still offer a home-visit conversation type for some children's stages; help describes the intended shape. Handbook: your role.

Each sector has its own Quick start list. Adult Social Care opens on Care Act practice — the first theme is refusing a care package (wellbeing and the Mental Capacity Act presumption of capacity), not children's Anxiety / parental-anxiety cases.

If you see Claire or parental anxiety on an adult entry, you are on the wrong sector URL. Use /uk/adult-care/app for adult work and /uk/children/app for children's work. Same login. Handbook: Adult Social Care.

The in-app name is Practice advisor (not “professor”, not a human supervisor). It appears first after Generate succeeds — bottom-right, once a case is active. It is not on the empty Generator or the role picker.

Ask it about this case. It is an AI mentor, not verified statutory doctrine, and not a substitute for supervision or legal advice. Legal Advocacy answers are general procedural themes — check citations independently. App or account questions stay with Support (bottom-left). Handbook: How to use — Practice advisor.

Text is the default. It does not use the voice allowance. Use it to draft wording carefully, practise phrasing, or save voice sessions.

Voice lets you hear the persona and reply by microphone. Free includes 3 voice sessions in total, each capped at 10 minutes — then you can continue in text. Individual and Company include 10 voice sessions per month. Headphones help. Mobile voice works but may be less accurate. More: Free limits · conversation.

Ten parameters (A–J) shape each AI-generated case. Start from your role (A), then set process stage, complexity, target group, diversity dimension, conversation type, emotional state, relationship history, training focus, and (for young-person targets) maturity. Lock cards you want to keep; shuffle the rest; then Generate. If Generate or Custom seem unresponsive, you may still be in help mode — press Esc.

While the AI writes the case you see a loading skeleton and can Cancel. If it cannot finish, the panel shows The AI could not finish this case with a reason (for example “Case generation timed out”) and a Try again button.

Try again, refresh the page, check your network, or contact support. If you see Sign in required, sign in again. There is no offline case library — leave Use AI on. Handbook: Lock, Shuffle, and Generate.

No. Free is about 20 text sessions and 3 voice sessions in total per account (lifetime — it does not reset monthly). Each voice session is capped at 10 minutes — not 3 minutes. Role cards that mention AI practice describe that free allowance; they do not mean unlimited sessions.

Individual and Company plans include unlimited text. The names you see are Free, Individual, Company (5 seats), and Larger organisation — not “professional” or “organisation” (those are internal ids). See pricing for current rates — we do not list prices here so they stay in one place. Your profile shows remaining Free sessions. More: Plans & usage · plan names.

Term pages live under /glossary/… (for example Section 47). The public index is /glossary. The complete list is also on How to use — concept index. If an old bookmark 404s, use the concept index or a known term page.

A — Your role · B — Process stage · C — Complexity · D — Target group · E — Diversity dimension · F — Conversation type · G — Emotional state · H — Relationship history · I — Training focus · J — Maturity (young-person targets only). Cards B, D, E, F, I, and J cascade from earlier picks so incoherent combinations are filtered out.

After case generation, open Conversation, read the case and persona, then type (or use voice) your opening turn. End when ready to move to the formative debrief. Never enter real personal data about real people.

After you end a conversation you get formative scores with rationale, a persona perspective view, and reflection prompts. Scores support learning and supervision conversation — they are not a formal competence record.

Criteria are typically scored 0–3 with written rationale and framework citations where the knowledge pack hits. The set is dynamic — you see the dimensions and criteria loaded for this sector and role, not a fixed “5 dimensions / 27 criteria” scorecard. Scores are advisory. Under DUAA 2025 / UK GDPR you can ask your organisation's DPO to review an automated score you disagree with. More: framework guide.

No. The card deck and the debrief use the dimensions and criteria loaded for your sector and role. There is no fixed 5/27 scorecard for every session. Children's, Adult, HR, and Legal packs differ. You see the criteria for that session — typically scored 0–3, with written rationale where the knowledge pack hits.

Hero language such as “up to 40 criteria” is an upper bound, not a promise that every debrief shows 40 rows. Handbook: How scoring works.

No. Every scenario, persona, and conversation is AI-generated. Do not paste real case details into the simulator.

No. Legal Advocacy is formative courtroom practice for England & Wales. It is not a BSB, SRA, or Inn assessment and must not be treated as one.

Account identifiers, session metadata, formative scores/rationale, and consent preferences — scoped per organisation. Conversation text is processed for the session and evaluation pipeline under our privacy notice; see Privacy for retention and rights. Two different choices: analytics vs research consent.

Two different choices — do not treat them as one tick.

Improvement analytics is the profile checkbox Contribute anonymised usage to service improvement. It covers anonymised usage events (which steps people complete). In the live app it is off unless you opt in. It is not conversation text and not research consent. You can change it anytime under Profile.

Research consent is a separate Yes / No in Profile → My data usage. If you choose Yes, de-identified conversation content may be retained to improve KallosSim's own models. Personal identifiers are not kept with that corpus. Default is no transcript storage for training.

The marketing-site banner (Accept analytics / Essential only) is a third, page-view choice on kallossim.com. It is also not research consent. Handbook: Privacy & improvement · Privacy notice.

The names on pricing and in the app are:

Free — 20 text + 3 voice (lifetime), 10-minute voice cap. Individual — paid solo plan (internal / Stripe id professional). Company — five seats (internal id team). Larger organisation — quote, DPA, and council / NHS path (internal id organisation).

A receipt may show the internal id. The user-facing name is what matters. We do not list prices here. Handbook: Plans & usage.

Sign in → profile → My data / Download my data (UK GDPR Art. 15 / 20). Full notice: privacy.

Sign in → profile → Delete my account (Art. 17). Org-wide deletion for team leads follows the in-app GDPR flow. Contact dpo@kallossim.com if you need help.

Request organisation onboarding via Contact or hello@kallossim.com. A team lead can invite members, set practice areas / DPO, and use Org Admin Quality / Curriculum (curriculum links are practice hints, not law).

Councils and NHS Trusts buy a structured 3-month pilot on purchase order / BACS — £3,500 + VAT for 15–25 practitioners, not the £9 individual subscription. Direct award under local sub-threshold rules is the current route. A G-Cloud listing is in preparation and is not live. See local authorities.

No. It is formative practice against YJCEA / ABE / Ground Rules themes. It is not accredited by the Ministry of Justice Witness Intermediary Scheme and not approved by the Intermediary Registration Board.

Scenarios can include neglect, abuse, and hostile encounters. Content is fictional and bounded; graphic sexual content and real identities are out of scope. Stop at any time. This is not a substitute for supervision or occupational health. See Ethics — wellbeing.